Mapbound Support

Have a question, found a problem, or need help with your travel map? Include your device, what you were trying to do, and any error message you saw.

help@mapboundapp.com

Frequently asked questions

Can I track states for free?

Yes. Manual state tracking, colors, levels, and badges are free. Photo-state upgrades are optional.

Does Mapbound track my location?

No continuous tracking. Location is requested only when you intentionally use Trail Verification.

What happens to photos in the prototype?

The current demo stores selected photos locally in your browser when possible. Clearing browser data may remove them.

Can I replace a purchased state photo?

Yes. Replacing a photo in an already-unlocked state will not require another credit.

How will I restore purchases?

The mobile app will include Restore Purchases and verify eligible transactions through Apple or Google.

To request deletion of an account and associated data, use the Account Deletion page.

We aim to respond within 3–5 business days.